Good to know
Frequently asked questions
Here you'll find answers to the questions we hear most often about orders, shipping across Canada, returns and caring for your pieces. Can't find what you're looking for? Send us a message and we'll get back to you within one business day.
Still have a question? Send us a message and we'll get back to you within one business day.
Do you ship across Canada?
Yes, we ship to all Canadian provinces and territories, with tracking on every order. Shipping is free on all orders.
How long will my order take to arrive?
Orders are processed within 1–3 business days and usually arrive 5–10 business days (Monday to Friday) after shipping. See our shipping policy for details.
Where do you ship from?
Orders are packed and shipped by our international fulfilment partners. In some cases Canadian customs may charge import duties or taxes on delivery; see our shipping policy for details.
Do you ship outside Canada?
At the moment we only ship within Canada.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also visit our track your order page.
Can I change or cancel my order?
Yes, as long as your order hasn't shipped yet. Email us with your order number as soon as possible.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, PayPal, Shop Pay, Apple Pay and Google Pay. See our payment policy.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Contact us first to start your return. Read the full return & refund policy.
What if my item arrives damaged or incorrect?
Let us know within 7 days of delivery with your order number and a few photos, and we'll send a replacement or issue a full refund.
When will I receive my refund?
Approved refunds are issued to your original payment method within 7 business days after we've received and inspected your return.
Can I exchange an item?
We don't offer direct exchanges. Simply return the item for a refund and place a new order.
How do I care for my rug?
Vacuum regularly without the beater bar, rotate every few months for even wear and blot spills right away with a clean, damp cloth. Product-specific care instructions are listed on each product page.
Do the colours look the same in real life?
We photograph our pieces to show their colours as accurately as possible, but screens differ and natural materials can vary slightly from piece to piece.
Do you have a physical store?
Maple and Grove is an online store, which lets us offer our collection to customers all across Canada.
How can I contact you?
Email support@mapleandgrove.com or call +1 (437) 320-2938, Monday to Friday, 9:00 AM – 5:00 PM ET. You can also use the form on our contact page.
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Shipping across Canada
Tracked delivery to every province.
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30-day returns
Changed your mind? We'll help.
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Secure checkout
All major cards, Apple Pay & more.
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Here to help
Real people, quick replies.