We want your new pieces to arrive safely and on time. Below you'll find everything you need to know about how we ship your order across Canada.

Where we ship from

Your order is prepared and shipped by our international fulfilment partners, who carefully pack and send your items directly to your door.

Where we ship

We currently ship to addresses in all Canadian provinces and territories.

Processing time

Orders are prepared and handed to the carrier within 1–3 business days. Orders are processed and shipped Monday to Friday, excluding public holidays. During sales and busy seasons processing may take a little longer; we'll always keep you updated by email.

Delivery time

Once your order has shipped, delivery usually takes 5–10 business days (Monday to Friday), depending on your location. In total, most orders arrive within 6–13 business days. Remote and northern areas can take a few extra days. Delivery times are estimates and not guaranteed.

Shipping costs

Shipping is free on all orders to addresses in Canada. Applicable taxes (GST/HST/PST) are calculated and shown at checkout before you pay.

Customs and import duties

Because our orders ship internationally, Canadian customs may in some cases charge import duties or taxes on delivery. Any such charges are the responsibility of the customer, unless stated otherwise at checkout. If you refuse to pay these charges and the package is returned, the original shipping costs and any return costs will be deducted from your refund.

Order tracking

As soon as your order is on its way, you'll receive an email with a tracking number and link. You can also track your order here. Please allow up to 48 hours for tracking information to update after you receive it.

Address details

Please make sure your shipping address is complete and correct. We can't be held responsible for orders delivered to an incorrect address entered at checkout. Need to change your address? Email us as soon as possible — we're happy to help as long as your order hasn't shipped yet.

Undeliverable or returned packages

If a package is returned to us because it couldn't be delivered (for example due to an incorrect address or a missed pickup), we'll contact you to arrange a new delivery. Additional shipping costs for re-sending the order may apply.

Delays, lost or damaged packages

Is your order taking longer than expected, or did it arrive damaged? Contact us at support@mapleandgrove.com with your order number and, for damaged items, a few photos. We'll look into it right away and make it right.

Changes to this policy

We may update this shipping policy from time to time. The version on this page always applies to new orders.

Questions? Visit our contact page.

Contact

Maple and Grove
Operated by Denta Capital LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Registration number (Wyoming): 2026-002050710

Email: support@mapleandgrove.com
Phone: +1 (437) 320-2938
Customer service: Monday to Friday, 9:00 AM – 5:00 PM ET